Disclaimer

No Accuracy Guarantee

VIC Business Solutions Pty Ltd provides transcription services using artificial intelligence. While we strive to deliver useful results:

• Transcripts are generated automatically and may contain errors, omissions, or inaccuracies due to audio quality, dialects, technical limitations, or AI hallucinations.
• You must review and verify all transcripts before any use. We are not responsible for any reliance on or consequences of inaccurate transcripts.
• Do not use our transcripts for critical purposes (legal proceedings, medical decisions, safety-critical applications) without independent human verification.

"As Is" Service

The Site and Services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.

We do not guarantee that:

• The Service will be uninterrupted, timely, secure, or error-free
• The results will meet your requirements or expectations
• Any errors in the Service will be corrected

No Professional Advice

Transcripts are not a substitute for professional, legal, medical, or other expert services. Do not rely on them for critical decisions. Always consult appropriate professionals for advice specific to your situation.

Liability Limitation

To the maximum extent permitted by law (including the Australian Consumer Law), our total liability to you is limited to the amount you paid us for the relevant service in the preceding 12 months.

We are not liable for any indirect, consequential, incidental, or punitive damages (including loss of profits, data, or business), even if we were advised of the possibility of such damages.

User Responsibility

You are solely responsible for:

• Ensuring you have legal rights to record and upload audio
• Complying with all privacy and copyright laws applicable to your jurisdiction
• Obtaining necessary consents from all parties being recorded
• Any use of the transcripts, including verification of accuracy

Third-Party Services

We use third-party AI providers (including Modal Labs) to process your audio. While we have agreements in place to protect your data, we are not responsible for their performance or data practices beyond our agreements.

Viruses and Security

We take reasonable security measures but do not guarantee the Site is free from viruses or interruptions. Use at your own risk. You are responsible for implementing sufficient procedures to satisfy your particular requirements for anti-virus protection and data accuracy.

Australian Consumer Law

Nothing in this Disclaimer limits, excludes, or modifies any guarantee, term, condition, warranty, or remedy implied or imposed by the Australian Consumer Law (ACL) or any other applicable law that cannot be excluded.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled to:

• A replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

If you have any questions about this Disclaimer, please contact us at: support@vicbusiness.com